In this column, Capricorn Society’s Group Chief Executive Officer, David Fraser, takes a look at this new release

In 2020, Capricorn embarked on an ambitious project to look under the bonnet of our industry.
We wanted to better understand the mood amongst Members in these difficult COVID-19 times, to really get a handle on the issues, trends and challenges affecting you, your business, and the industry as a whole. This work produced our first ever State of the Nation Report.
Capricorn’s second annual State of the Nation Report is out this month and the news, considering the pandemic, is generally positive.
More than 2,000 Capricorn Members took part in this year’s survey and overall the results show workshop profits are up.
But not everyone has ridden out the pandemic profitably. State of the Nation 2021 found there are still plenty of places automotive businesses are leaving cash on the table, costing themselves potential profits, or taking unnecessary risks.
Identifying opportunities to help our Members create more profitable and sustainable businesses is why Capricorn embarked on the State of the Nation project.
This year’s report identifies the shortage of qualified technicians as a major problem, not enough workshop owners have a healthy work-life balance and too few of us are ready for the big technological changes coming.
But it was also great to see big improvements in many of the areas we identified in last year’s report – with more shops now charging for diagnostics, tracking efficiency, marking up parts more profitably and getting their retirement and succession plans in order.
State of the Nation 2021 is full of great insights and useful advice to create a more profitable business.
You can download the full State of the Nation report today at capricorn.coop/caphub. If you are interested in learning more about how you can benefit by joining Capricorn, I encourage you to email join@capricorn.coop to arrange a visit from your local Capricorn representative.
Yours cooperatively,
David Fraser
Group CEO, Capricorn Society Ltd

For more on Capricorn Society membership, visit www.capricorn.coop