Bendix surveys indicate customers are increasingly focusing on cost over quality

A nationwide research study commissioned by auto part manufacturing company Bendix and conducted across 2024 saw data collected through online surveys and survey fieldwork from nearly 450 mechanical shops.
Bendix reports that the results of the study show a worrisome trend of changing vehicle servicing patterns.
While the majority of vehicle owners have their cars serviced regularly, either once or twice per year, there were several other trends revealed that indicate car owners are increasingly worried about the cost of service and may be changing their vehicle servicing habits as a result.
For example, more than 54 percent of respondents either agreed or strongly agreed that customers were only bringing their cars in for service when it was unavoidable, such as when a registration check is required.
More than 31 percent of owners were reported to have opted to drive their cars less in order to save money.
Survey respondents also indicated customers are increasingly requesting basic service rather than full service or are asking for the minimum service needed to keep the car on the road.
In light of the survey results, Bendix emphasises the importance of choosing quality replacement parts at the time of servicing to ensure reliability and better cost of ownership outcomes over time.
Bendix recommends its range of disc brake pads and rotors, including its General CT product lines, which were designed for everyday car use, stating that its products “are durable, reliable, and deliver considerably longer pad and rotor life compared to OE and aftermarket competitors.”

For more information, visit www.bendix.com.au