The network was awarded for outstanding customer satisfaction

JAX Tyres & Auto was recently crowned as winner of Canstar Blue’s Most Satisfied Customers – Car Tyre Retailers Award 2025.
Dominating the category with an impressive set of results, JAX Tyres & Auto says this Award has further confirmed its position as “the customer experience leader in the automotive industry.”
Canstar Blue is one of Australia’s best-known and respected comparison websites and has been helping Australians make better-informed decisions on purchasing over 300 different goods and services since 2010.
JAX Tyres & Auto achieved the highest scores across a range of performance areas, including store layout and presentation, product range, quality of products on offer, value for money and customer service – outperforming all other national retailers in the tyre category.
“Being recognised by Canstar Blue as the number one tyre retailer for customer satisfaction is an incredible achievement and a proud moment for our entire network,” JAX Tyres & Auto Chief Executive Officer and Managing Director, Steve Grossrieder, said.
“This award reflects our consumer promise of ‘Peace of Mind Driving,’ delivered through transparency, trust and professionalism.
“The trust our customers place in us every day is never taken for granted, with our customer centric culture truly embedded in our DNA.”
This recognition follows a string of recent accolades for the business, having been awarded CX Team of the Year at the 2025 CX Awards, Inside Retail – Retailer of the Year Award 2023, CX Transformation of the Year 2022 and 2020 and, CX Leader of the Year 2020.
The network says these sit alongside multiple other awards across the franchising and automotive industry, all helping to further cement JAX Tyres & Auto’s commitment to placing customers at the centre of its operations.
“We don’t view customer experience as a one-off initiative at JAX Tyres & Auto, it’s embedded in how we operate every day and, being recognised at a national level validates the hard work our team brings to every interaction, every day,” JAX Tyres & Auto Chief Franchising Operations Officer, April Harwood, said.
“Congratulations to JAX Tyres & Auto for receiving the 2025 Canstar Blue Most Satisfied Customer Award for Car Tyre Retailers,” Canstar Blue spokesperson, Eden Radford, said.
“When choosing a car tyre service centre, customers are after a service they can rely on and trust.
“This is why earning a Canstar Blue Most Satisfied Customers Award is a remarkable achievement, with the winner determined by the opinions and ratings of customers themselves.
“This year’s results prove JAX Tyres & Auto’s accolade is certainly well deserved, with a top rating of five stars for overall satisfaction as well as customer service, product range, and store layout and presentation.
“This achievement is certainly worth celebrating, and a fantastic endorsement from JAX Tyres & Auto’s own customers.”
With 94 locations nationwide and growing, JAX Tyres & Auto says it continues to be recognised as a leader in the premium automotive retail space, with best practice customer experience across Australia.

For more information, visit www.jax.com.au