BRIDGESTONE AWARDED ‘MOST SATISFIED CUSTOMERS’ TITLE
The award reflects the collective effort of employees across the company’s network
In Canstar Blue’s annual rankings, Bridgestone came out on top in the category of most satisfied customers.
The company says that this award shows that it is living up to its promise of customer service via its network of Bridgestone Select and Bridgestone Service Centre stores throughout Australia.
Bridgestone was also recognised as one of the top performers in the Car Tyre Retailer category. Australian motorists gave the company a perfect five-stars across three of the six core criteria: overall satisfaction, quality of tyres, and value for money.
Bridgestone earned four stars in the other categories of advice by staff, customer service and range of tyres.
Bridgestone Australia Director of Sales, Heath Barclay, acknowledges the role the entire company’s network played in attaining this accolade.
“Our Bridgestone Select and Bridgestone Service Centre store owners take great pride in representing the Bridgestone brand, and this is reflected in their service delivery. We’re honoured to be recognised by motorists for customer satisfaction because it showcases the incredible commitment from our entire network to exceed expectations,” Heath said.
“The past 18 months have been tough on everyone, but we’re delighted that Bridgestone stores remain a trusted source of expert service, quality products and that our collective team continues to put customers first.”
This is also the eighth year in a row that Bridgestone has also been named as ‘Australia’s Most Trusted Tyre Brand’ in the annual Reader’s Digest Most Trusted Brands survey. Bridgestone says it is the only brand to have received the award since the tyres category was first introduced.
For more from Bridgestone, visit www.bridgestone.com.au