INJECTRONICS LAUNCHES NEW WEBSITE
Automotive electronics and mechatronics are becoming increasingly difficult to diagnose, test, or repair
Injectronics says it has found the need for information sharing paramount and with this goal top of mind, it has produced an innovative new tool for the automotive aftermarket.
After months of work, Injectronics’ new website will improve the flow and sharing of information between Injectronics and the customer, offering an improved customer experience and a streamlined process.
The new website allows all repairable products to be easily viewed; offers a “huge” host of technical information; is fully searchable; and delivers Tech support and live chat features. Using the site, customers can also register a unit for repair with just a few clicks.
Part repairs – REP (Repair) part numbers
Whilst Injectronics’ part numbers with the REP suffix are not new to the website, Injectronics has added hundreds more, all of which can be promptly tested/repaired for the customer. Each REP number on the website has a dedicated landing page providing essential information such as common faults; additional components required to repair the item; vehicle applications; component locations; OEM part numbers; and images.
Injectronics says its technical support team is regularly adding to its “huge” library of technical bulletins, providing answers to commonly asked questions as well as adding solutions to some not so common problems. All this information is available and searchable on the website and regular news articles and technical bulletins are also available straight to your inbox if you subscribe.
Users can search the catalogue by a specific part number or use the make, model, series search; or perform a whole site-search by keyword, phrase, or part number.
Online Repair Registration
The most significant change to the website is the addition of the Online Repair Registration which allows the customer to register a product for testing or repair online in just a few clicks using a four-step process. The system will offer a list of common faults usually attributed to that specific part number which can then be selected with a click, if it is relevant to the vehicle in question. Prompts to send any additional components required is also a game changer, says Injectronics.
Injectronics says its priority has always been technical assistance to the trade. It still offers free expert assistance to customers and alongside the Injectronics website, tech support staff can offer tech advice, tips, wiring diagrams, programming procedures.
For more information, visit www.injectronics.com.au