Meet Tina and Tony: TaT’s 24/7 technical support for modern workshops

TaT states it is committed to supporting independent workshops with practical, real-world solutions, any time of day.
Over the past 18 months, the team has worked diligently to enhance the TaT website with advanced AI capabilities, ensuring you and your workshop are never without expert assistance.
Tech Tina is TaT’s highly trained artificial intelligence, now seamlessly integrated with TaT’s extensive technical databases.
This means TaT members receive rapid, expert diagnostic pathways and immediate access to step-by-step Repair Solutions, all tailored for the fast-paced nature of today’s workshops.
Tina doesn’t just answer technical questions – she empowers technicians and workshop owners to self-research, validate their own diagnosis, and ultimately find solutions faster.
TaT says feedback from its community has been overwhelmingly positive, with many members finding Tina invaluable for those critical ‘first five minutes’ on a job, helping them assess whether a task is within their expertise or advising when to revisit the repair approach.
TaT says this upfront guidance reduces wasted time and helps workshop teams make confident decisions for their customers right from the start.
Tech Tony is the brother of Tina, and he is the first responder for all technical assistance cases logged onto the TaT website.
He is also heavily profiled as a professional technician and provides members with a comprehensive diagnostic flow chart for all cases.
“If you are already a TaT member and haven’t yet used Tina, we encourage you to give her a go,” TaT Technical Editor, Jeff Smit, said.
“Tina is transforming how workshops diagnose vehicles and search for reliable technical information.
“Not a member? There’s never been a better time to join. For just $330.00 per year (plus GST), you and your whole team gain full unrestricted access to the entire TaT technical knowledge base, as well as 24/7 access to both Tina and Tony for personalised assistance.
“Let Tina and Tony become the knowledgeable colleagues you always wish you had – always ready to help, and never out of reach.”

For more details or to join, visit www.tat.net.au