NEW BRANDING FOR JAX TYRES & AUTO
The updated branding coincides with the opening of the Jax Tyres & Auto headquarters
Operating under the name JAX Tyres since it was founded in 1949, Jax Tyres & Auto now has more than 86 stores nationally, integrated with a growing e-commerce platform to deliver full automotive mechanical servicing and specialised sales of tyres, wheels, brakes and suspension.
It says the refreshed naming convention will better reflect the brand’s unique operational model, longstanding retail and mechanical expertise and company mission.
The updated brand position coincides with the opening of Jax Tyres & Auto’s new headquarters in Crows Nest, Sydney. A fully operational, in-house training facility replicating a Jax bricks and mortar store, complete with TouchPoint interactive touchscreen technology and modern equipment, has been constructed onsite to simulate point of sale and service new vehicle technology.
Steve Grossrieder, Chief Executive Officer and Executive Director of Jax Tyres & Auto, said the brand change better articulates all facets of the business and encapsulates the brand’s customer-focused values.
“Jax Tyres & Auto’s customer-centric operational model absolutely stood out to me from the outset. However, the majority of our customers weren’t aware that 45 percent of our business is fast-fitting mechanical,” Steve said.
“They were introduced when we fitted out new tyres and provided a complimentary Jax Inspect safety report capturing our suite of services. So, there was a clear need to put ourselves on the front foot, align our brand with our full business model and give customers more transparency.”
The new branding follows a successful year for the business, with a three percent increase in the brand’s NPS score over the last twelve months.
“The new identity, look and feel aren’t superficial changes. JAX Tyres & Auto fully embodies where we are as a business now, through our peace of mind driving promise to our customers and our agile retail and mechanical ecosystem facilitated through our trusted, best-in-class franchise network,” Steve said.
With an elevated focus on internal learning and development for all team members to maintain retail, customer service and mechanical best practice, the training facility will enable unique upskilling opportunities for Jax mechanical teams, ensuring the network is ready to leverage evolving automotive technology, particularly in the electric vehicle market.
Jax Tyres & Auto will also be rolling out multiple stores nationally this year.
For more information, visit www.jaxtyres.com.au