In this article, Opus IVS details its support of a customer with a Range Rover which was demonstrating various electric and camera malfunctions

Opus IVS explains its OEM Brand-Specific Master Technicians support customers globally in the automotive aftermarket via its IVS 360 diagnostic support service, designed uniquely to assist workshops and technicians in the repair of complex vehicle technology.
Using the DrivePro’s market leading diagnostic software and extensive product knowledge, Opus IVS says the IVS 360 team provides workshops with the confidence to repair the most complex vehicles with speed and efficiency.
Opus IVS explains that all of its OEM-Trained Master Technicians have extensive main dealership workshop experience, which Opus IVS keeps up to date through ongoing VM and OEM training.
It says this allows the IVS 360 team to have knowledge of the latest models and systems, enabling them to support customers effectively from initial diagnosis through to final repair.
Diagnostic support cases range across a wide range of vehicle brands and are managed through the OEM-Trained Master Technicians who are experienced brand specialists.
This month, Opus IVS Jaguar/Land Rover OEM-Trained Master Technician, Phil Gasper, provided live support to a customer who reported various electrical and camera malfunctions on a Range Rover Evoque 2016.
Using Opus IVS diagnostic software and extensive product knowledge for Jaguar/Land Rover, Phil identified the cause and steps needed to fix the problem.
When speaking to Phil, the customer explained the symptoms that the vehicle was presenting as follows.

Range Rover Evoque 2016 model year

• Various electric malfunctions – some entertainment buttons unusable.
• Camera system fault.
• AEB warnings.
• External temperature display comes on and off.
• Braking warning light (in regard to automatic braking system).

Fault codes:
• Various missing message faults.
• Various modules not communicating.

Phil’s Recommended fix: Phil recommended a quick test be performed using his Opus IVS device so he could physically check which faults were present throughout the vehicle. Upon reviewing the details provided initially and from the Quick Test report, Phil recommended the following fixes to the customer:
• Check rear view camera for water ingress.
• Check CJB and rear fuse box.
• Check all CAN voltages and resistances.
The Repair: Following Phil’s guidance, the customer reported back that they were able to identify that the camera was corrupting the CAN network.
After fitting the new part, all faults were fully cleared down via the Quick Clear function and the customer was able to move onto the next job.

About Opus IVS

Opus IVS helps independent automotive workshops repair the most complex vehicles fast with diagnostics, programming, and live repair guidance from OE brand-specific master technicians.
It supports thousands of technicians and workshop owners with OEM brand-specific diagnostic support.
As vehicles become technologically advanced, Opus IVS says it enables independent automotive workshops to get them back on the road safely.
Powered by Autologic, Opus IVS says it is committed to helping workshops complete repairs with intelligent vehicle support today, for a safer world tomorrow.
From symptom driven advice through to complex repair guidance, Opus IVS says it provides the knowledge and expertise to get from fault diagnosis to successful repair in minimal time, reducing costs and downtime for today’s modern workshop.
Globally, the IVS team provides essential diagnostic support to thousands of customers globally, with the aim of improving efficiency and profitability in their workshops.

For information on the Opus IVS diagnostic support package, www.opusivs-au.com/aaaa-contact or contact sales-au@opusivs.com or 03 8561 7600.