PEDDERS GAINS ISO CERTIFICATION
The Australian owned company offers a range of quality brake and suspension products
Pedders Suspension and Brakes says it is very proud to announce that it has recently been awarded ISO9001 Quality Assurance Certification.
The Australian family-owned company has been operating since 1950 and boasts a 120 plus franchise and dealer store network which prides itself on offering “No Bull” aftermarket parts and tailored vehicle solutions in Shock Absorbers, Suspension, Brakes, Steering, Wheel Alignment and Towbars.
Pedders explains it has been independently assessed and accredited as successfully meeting the requirements of the International Standard for Quality Management Systems – ISO9001.
This standard is based on a number of quality management principles including a strong customer focus, driven and focused leadership, a process approach and evidence-based decision making, and striving for continual improvement.
“ISO9001 certification provides the framework for Pedders to constantly improve our processes and outcomes for the benefit of our customers,” Pedders Managing Director, Scott Pedder, said.
“At Pedders we are constantly looking at ways to improve the quality of our products and services and consistently meet our customers’ expectations. ISO certification recognises this and provides our customers with quality assurance.”
The ISO certification process requires an in-depth systematic audit of all the processes and systems within an organisation.
It was an intense and challenging process and Scott thanks the team, lead by Chief Product Officer Rob Davis, for undertaking the mammoth task.
“Congratulations to all that have been involved here but a very special congratulations and enormous thank you to Rob Davis for driving this project,” Scott said.
“This is a landmark day for Pedders and one that will continue to reap rewards for the company, our staff and our customers well into the future.”
Pedders says the ISO Certification is a testament to its ongoing pursuit of both quality and innovation.
“At Pedders, quality is fundamental to our products, services, and outcomes for our customers. We seek excellence in everything we do,” Scott said.
“Likewise, innovation encourages us to strive for continual improvement in the way we do things and pursue new ideas and initiatives to constantly enhance our outcome.
“The Pedders Quality Management System certified by ISO 9001 will continue to guide our strategy and operations at every level to continually meet and exceed our customers’ expectations.”
For more information, visit www.pedders.com.au