The company – which recently announced a partnership with the Tyreplus network – delivers connected technology to help workshops strengthen customer relationships, improve operational efficiency, and remain competitive

While workshop management systems remain essential to running day-to-day operations, customer communication, online bookings, and retention have become increasingly important as workshops adapt to changing customer expectations.
Melbourne-based startup Repairy has created a customer engagement platform designed specifically for automotive workshops, which works alongside existing management systems.
Repairy was founded by former mechanic, Qi Vin Tang, after he recognised a gap in the automotive technology landscape.
Having worked in workshops himself, Qi Vin saw that while workshop management systems had transformed job management and operations, customer communication often remained fragmented across multiple systems and manual processes.
As customer expectations evolved, motorists increasingly wanted the convenience they experience in other industries: the ability to book online, receive instant confirmations, communicate digitally, and stay informed throughout their service journey.
Many workshops, however, were still relying on phone calls, manual follow-up, and disconnected tools to manage those interactions.
“Workshops today are balancing increasing customer expectations with the realities of running a busy service operation,” Qi Vin said.
“Our goal is to bring bookings, customer communication, marketing, AI, and follow-up into one connected platform, making it easier for workshops to run and grow their business while delivering the experience customers expect today.”
From the first enquiry and online booking through to customer communication, service reminders, review management and repeat business, the platform is designed to complement existing workshop management software rather than replace it, helping workshops deliver a more connected customer experience without disrupting the way they already operate.
In practice, this means workshops don’t need to choose between their existing workshop management software and a modern customer engagement platform: workshop management systems continue to manage the operational side of the business, while Repairy strengthens the customer experience.
This approach allows workshops to build on the systems they already trust, while introducing new capabilities that help reduce manual administration, improve customer satisfaction, and encourage repeat business.
Today, Repairy services workshops with customer communication, AI-assisted support, marketing automation, review management, service reminders, business phone services, and reporting.
Also offered is a free online booking solution through its partnership with Google, allowing workshops to enable real-time online bookings directly from Google Search, Google Maps, and their own website, making it easier for customers to book services whenever it suits them.
Online bookings also provide workshops with greater flexibility over how appointments are managed.
Rather than relying solely on phone enquiries during business hours, workshops can allow customers to book against real availability at any time of day.
This helps reduce missed opportunities while giving workshop teams greater visibility over upcoming workloads before the day begins.

A shared vision for smarter workshop operations
Michelin’s Tyreplus Auto Network recently announced a collaboration with Repairy, reflecting a shared belief between the organisations that technology should make running a workshop easier, not more complicated.
“Joining forces with Tyreplus allows us to bring our solutions to its growing network of workshops across Australia,” Qi Vin said.
“We share the same passion for innovation and delivering exceptional customer experience, making this partnership a natural fit.
“Together, we’re helping workshops embrace practical technology that saves time, strengthens customer relationships and supports long-term growth.”
For Tyreplus, the collaboration supports its ongoing commitment to equipping Licensees with technology that helps them operate more efficiently while continuing to deliver outstanding customer service.
Rather than introducing technology for technology’s sake, the partnership focuses on practical solutions that simplify everyday workshop operations while creating a better experience for both workshop teams and their customers.
Tyreplus Auto Network Manager, David Peck, said the collaboration aligns closely with Tyreplus’ commitment to providing practical, business-ready technology for its network.
“We’re a technology-driven company, which is why we equip our Licensees with the tools they need to meet our customers’ expected service level,” David said.
“We’re proud to collaborate with Repairy to enhance the customer service experience for both our Licensees and our customers.”
According to David, the collaboration reflects Tyreplus’ ongoing investment in helping its network remain competitive by providing access to technology that delivers measurable business outcomes while remaining simple to adopt and use.
“The partnership between Tyreplus and Repairy demonstrates how connected technology can help workshops strengthen customer relationships, improve operational efficiency and remain competitive as customer expectations continue to evolve,” added Qi Vin.

Supporting the future of Australia’s aftermarket
Australia’s independent automotive aftermarket continues to evolve as digital technology becomes a more important part of both workshop operations and the customer experience.
While workshop management systems remain the backbone of workshop operations, customers increasingly expect the convenience of online bookings, timely communication, and a seamless service experience.
“With Repairy, meeting those expectations doesn’t require workshops to replace the systems they already trust; it requires technology that complements existing operations while simplifying the customer journey,” Qi Vin said.
“Built exclusively for the automotive aftermarket, Repairy continues to work closely with workshop owners, service advisors, and industry partners to ensure its platform solves the practical challenges faced by modern workshops.”

For more information about Repairy, visit www.repairy.com.au