The retailer is driving new levels of delivery efficiency with the Zebra mobile computing solution

Leading aftermarket parts reseller and supplier Repco has partnered with Zebra Technologies Corporation, a global leader in digitising and automating workflows, to digitise its last-mile delivery operations with Zebra’s TC5 series mobile computers.
With a history spanning over a century and a network of more than 500 stores, Repco is a cornerstone of the automotive industry, serving a wide array of customers from everyday drivers to specialist workshops.
To maintain its competitive edge in a rapidly expanding e-commerce market, Repco needed to overcome challenges related to last-mile delivery, including a lack of visibility into vehicle locations and a desire to enhance driver safety by reducing reliance on personal mobile phones.
“We didn’t want people using their telephones while driving to find a route or take a phone call,” GPC Asia Pacific General Manager, Application Systems, Arun Sen, said.
“Reducing that risk was critical. I had prior experience with Zebra; their network and support in Australia are very strong. Many major retailers use Zebra, so we knew service would be reliable.”
To modernise its fleet of approximately 800 delivery vehicles, Repco reports it selected Zebra’s TC5 series mobile computers because they were rugged, supported 5G connectivity, and are easy to use.
The project was successfully executed in partnership with Zebra registered reseller, Auslaser Business Solutions, who provided comprehensive end-to-end project management, from device configuration to the national rollout.
The TC5 series mobile computers run Repco’s “Genuine Delivery” application, providing real-time visibility into driver locations and delivery progress.
“With 800 vehicles, understanding utilisation is critical,” Arun.
“Previously, we had no visibility into how many trips a vehicle made. Soon, we’ll be able to see the full trip history and usage patterns.
“Store staff can see the driver’s real-time location and estimated time of arrival. If a customer calls, we can immediately tell them where the driver is and how long the delivery will take.”
The new solution provides a single, streamlined platform for drivers, giving them everything they need to deliver items quickly and safely.
Drivers can digitally view delivery lists, build efficient routes, and add stops on the fly.
It is reported that this has significantly reduced the need for phone calls to drivers, and any necessary calls are now handled safely via hands-free Bluetooth on the Zebra devices.
The real-time data has empowered Repco to resolve customer support queries about delivery status almost instantly and provides valuable insights for optimising fleet performance.
“Repco’s success is a powerful example of how connecting the frontline workforce can drive significant business transformation,” Zebra Technologies Sales Director, Australia and New Zealand, Brett Newstead, said.
“By equipping their drivers with our TC5 series mobile computers, Repco has solved critical last-mile delivery challenges and established a robust platform for better customer service and future innovation.”

To learn more about Repco, go to www.repco.com.au

To learn more about Zebra Technologies, go to www.zebra.com