RETAINING CUSTOMERS LONG-TERM THROUGH SPECIALISED EXPERTISE

ZF Aftermarket says customers rely on the expertise of their workshop

Safety-related parts such as shock absorbers, brakes and other chassis components are subjected to greater stress during wet weather conditions and can quickly become a safety risk if maintenance is lacking, warns ZF Aftermarket.
With winter now upon us, ZF Aftermarket encourages workshops to remind customers of the benefits of routine check-ups to ensure their vehicles are fit for the changing conditions, and, with in-depth expertise, retain their customers in the long-term.
For motorists, it is important to find a workshop that they can rely on completely. In addition to the right location, good support and friendly staff, expertise and the quality of the work carried out are the essential criteria in what makes a customer choose a workshop.
ZF Aftermarket says independent workshops can really score points with their customers by giving them a professional service relative to the driving conditions they will experience. ZF Aftermarket says it supports workshops with the appropriate products from the brands LEMFŐRDER, SACHS and TRW in OE quality, along with the relevant technical information.

Keeping an eye on shock absorbers in particular
ZF Aftermarket experts recommend that shock absorbers be thoroughly examined to check that they are roadworthy for the first time at about 80,000 kilometers, and after that every 20,000 kilometers, because the required level of driving safety is only provided by perfectly functioning shock absorbers.
Changing tyres during the pre-winter checkup offers the ideal opportunity for this. If replacement is necessary, workshop pros know that it is also necessary to check all additional components. A long service life is only guaranteed for the shock absorbers if the suspension-strut mounts, pressure stops and protective tubes are in perfect condition.
In addition, for customers who want to make it through to the next tyre change without their vehicle spending more time in the workshop, ZF Aftermarket says workshop professionals should recommend that the brake pads are well over 2mm in pad thickness, depending on the vehicle kilometers travelled at midyear. In addition to having an expert take a look at the brake disks and brake pads, it is also essential to check the brake calipers and brake hoses to ensure that they have no leaks and function.

Keeping an eye on the chassis
The chassis and steering components such as control arms can wear out or be damaged by dirt or foreign objects that have penetrated the vehicle. If damaged parts are not replaced, the drive ability of the car is severely impaired and the safety of the occupants is jeopardised. It is also important to check the rubber linings of the chassis joints. Ingressing splash water washes off the special grease, making it possible for dirt particles to enter the joint.
With brakes from TRW, shock absorbers and additional components from the SACHS brand, and LEMFŐRDER chassis and steering components, ZF Aftermarket says the workshop is perfectly equipped for all jobs.
It says that not only does it offer workshops a broad product portfolio in OE quality but also offers services which match this level of quality. With practical training, technical information and workshop concepts, workshops can acquire a detailed understanding of products and systems and thus establish the best basis for targeted diagnostics and professional repair.

For more from ZF Aftermarket, visit www.zf.com/au