SHIFTING GEARS

The Bosch Service Network Convention was held in September

More than 200 people from the Bosch Service Network (in Australia and New Zealand) attended the annual Bosch convention. The celebratory event was held at the Marriott Resort in the Gold Coast, Queensland.
The Bosch Service Network convention brings together the associated independent workshops to network, learn more about Bosch products and services and be inspired by key note speakers.
This year, the weekend began with an introduction by Sam Alexander, Bosch Service Network Concept Manager, which was followed by a chance for delegates to visit each exhibitor stand with more than a dozen exhibitors including Bosch product distributors and Bosch Service Network partners on standby.
Soon after, the first business sessions took place. Each delegate was equipped with their own personalised business session timetable which was made up from their pre-selections. Some of the business session topics included digital marketing and effective web design; Bosch augmented reality; and autonomous technology.
Special key note speaker Gavin Smith, President of Robert Bosch Australia, provided an update on the direction Bosch is taking including new technologies and the future of the Bosch business. The focus this year was on the Bosch Group investing in future oriented technologies such as automated driving and the internet of things.
Delegates were also left inspired by Rob Redenbach, who after a successful international career in VIP protection, transferred the strategies of personal security and tactical communication to the business arena. Rob offered advice on leadership, adaptability and how to reduce conflict and improve cooperation. This set the target goals for delegates to start shifting gears in their own business: to think differently, innovate, collaborate, pursue continual improvement, and commit to excellence.
The event MC and other inspiring key note speaker was former Olympic gold medallist, Hayley Lewis, who spoke about her success in juggling a busy life, launching a new business, and reaching peak performances in both her sporting and business careers. Delegates were also treated to a Q & A session with driver Scott McLaughlin from the Bosch sponsored Supercars outfit, DJR Team Penske. The Bosch Olympics followed with delegates grouped together by region, joining forces to have fun, network and of course a chance to win the grand prize.
The end of the official convention concluded with Bosch presenting numerous awards to its highest achievers. The gala awards and certification ceremony took place at the Movieworld in Gold Coast, Australia.
The first to be congratulated were 19 Bosch Car Service delegates after graduating from the Bosch Service Excellence business program, while Six Bosch Car Service technicians were presented with their worldwide Bosch Diagnostic Technicians Certification.
The quality of the Bosch Service Network is strictly monitored through quality assessments. The Bosch Car Service Quality Awards were awarded to Hi Tech Diesel, SA in the diesel category and to multiple Bosch Car Service workshops being: Auto Mobile Mechanics (NZ), Franks Auto Electrics and Air Conditioning (SA), ID Automotive Repairs (WA), Kingston Garage (VIC), Langham Auto Engineers (WA), Saxton Autos (NZ), and Tony’s Auto Clinic (NZ).
Yet another system Bosch says it has in place is to monitor the customer service performance level of the network. Multiple Bosch Car Service workshops received a perfect score of 100 percent and identified all five vehicle faults during their mystery shopper test. Congratulations goes to Advantage Auto Centre (NZ), Anzac Automotive (NZ), Auto Mobile Mechanics (NZ), Barry Clarke Automotive (NZ), P & D Autos (WA) and Tony’s Auto Clinic (NZ).
The Bosch Service Excellence awards are granted to workshops who have demonstrated a passion for excellence throughout the year. The award’s criteria is based on branding; advertising; products; equipment and training activities. Members from two business sectors (Bosch Diesel and Bosch Car Service) were awarded in each region. The Regional Bosch Diesel Service Excellence award winners were Cornell Diesel Systems (VIC/TAS region), United Fuel Injection (SA/WA region), Diesel Care Australia Pty Ltd – Toowomba (QLD/NT region), Denco Diesel (Wagga) Pty Ltd (NSW region) and Diesel Services Christchurch (NZ).
From these workshops, the overall winner for the Bosch Diesel Excellence Award in Oceania was awarded to joint winners: Diesel Care Australia Pty Ltd – Toowoomba in Queensland and Diesel Services Christchurch in New Zealand.
The Bosch Car Service Excellence award winners were Mr Brakes (VIC/TAS region), Anthony’s Car and Head Centre (NSW region), John Edwards Automotive (QLD/NT region), ID Automotive Repairs (WA region), Franks Auto Electrics and Air Conditioning (SA region) and Barry Clarke Automotive (NZ).
Bosch congratulated Mr Brakes for achieving the Bosch Car Service Excellence Award – Oceania.
Each year, Bosch also honours the network’s youth by awarding “Apprentice of the Year” awards to the most deserving Bosch Service Network apprentices. In first place, Korbin Begg from Oasis Auto Service, Victoria; in second place was Jayden Barnes from Anthony’s Car and Head Centre, NSW; while third place was awarded to Ross Davidson from Specialist Auto Group, Tasmania.
The best new business category was awarded to joint winners, Automotive Diagnostic Repairs in Vic and Louca Automotive in SA.
Bosch would like to thank the entire Bosch Service Network for their continued high-performance levels. It is through dedication and continued practice to maintain high levels of quality, excellence and skill that ensures their place in this elite global network.

For more from Bosch, visit www.bosch.com.au