SOLERA AUTODATA LAUNCHES SERVICE ADVISOR

The new offering aims to transform the workshop front-of-house experience

Autodata, which says it is the leading provider of technical information for automotive professionals, has launched a new Service Advisor module.
Service Advisor is said to be a powerful tool intended to support front-of-house staff quoting and estimating for customers.
After selecting the vehicle by model or licence plate number in the normal way, the user can bring up a one-page view of all replacement intervals and service times. It includes the key parts for service in plain language and presents a fantastic opportunity to illustrate to the customer upcoming work which will be needed and spot and upsell additional services.
Autodata says Service Advisor “draws on Autodata’s world-beating service schedule coverage – with 99.9 percent of the most serviced makes and models already available in Service Advisor.”
Clicking or tapping on a specific service interval brings up model-specific options where appropriate which may factor into the quote.
Autodata explains that the tool has been in beta-test with a limited selection of users, receiving extremely positive feedback, and has now seen a general roll-out. It says it represents the next evolution and will ultimately replace the Service Summary module.
Service Advisor will appear as an option for users of both the Autodata Service and Maintenance and Diagnostic and Repair packages for cars and vans, and is available across all workshop application languages.
A Service Advisor API has also been made available to customers using Autodata technical data in their own solutions.
As with all new Autodata modules, Service Advisor has been optimised across both desktop and touchscreen devices, making it easy to present to the customer on a phone or tablet.

For more information on Autodata’s new Service Advisor or to try it today, visit www.autodata-group.com or call +44 (0)330 053899.