In this column, Capricorn Society’s Group Chief Executive Officer, David Fraser, updates us on all things Capricorn

As we continue to work through the COVID-19 pandemic, there is some hope on the horizon.
At the time of writing, we are seeing infection numbers drop considerably across both Australia and New Zealand. As a result, restrictions are beginning to lift, allowing for some sense of normalcy to return.
Of course we do not want to be complacent. To continue to protect the health and wellbeing of Capricorn’s Members, Preferred Suppliers and staff, Capricorn has implemented several new procedures to make Capricorn site visits safer. If you are a Capricorn Member or Preferred Supplier, we look forward to seeing you again soon, to further support the growth of your business.
More broadly, Capricorn is working hard to help the automotive industry through these tough times.
Capricorn Members, Preferred Suppliers and others in the auto industry are able to access a range of COVID-19 support resources through Capricorn’s online community portal, “The Workshop” (
Here you will find the latest information on Government support initiatives, advertising templates as well as information on providing a more contactless customer experience.
More recent resources available on “The Workshop” portal include two online seminars that were recorded for Capricorn Members and Preferred Suppliers.
The first seminar titled “Your Business Reboot Toolkit”, presented by Brad Gannon (Capricorn CEO, Automotive), Rachael Sheldrick (The Workshop Whisperer) and myself, addresses the top three things all workshops should be doing right now to adapt and thrive.
A second seminar presented by international customer service guru, Shep Hyken, provides practical steps for workshops to build their customer service culture in times of crisis.
Regardless of whether you are a Capricorn Member or not, I encourage you to take advantage of these resources that are available. After all, we’re stronger together!
Yours in cooperation,
David Fraser
Group CEO, Capricorn Society Ltd
For more information on Capricorn Society membership,