With consumers expecting everything to be digital, immediate, and effortless, the automotive industry stands at a crossroads – Autoport says it has the key to success

Mechanics and workshop owners are under more pressure than ever to meet rising customer expectations while navigating the everyday challenges of running a business.
If you’ve felt this pressure, you’re not alone, and Autoport says there is now a solution that’s turning heads and turning the tide: the Autoport app.
The app is said to be a revolutionary new platform designed to connect car owners with auto businesses across Australia, streamline operations, and build stronger, more transparent customer relationships.
“Mechanics, it is time to elevate your workshop with tech that works for you. Let’s explore how this game-changing platform is shaping the future of the auto industry — and why you need to be part of it,” Autoport Founder, Ross Menniti, said.

Born from real-world workshop experience
Back in 2022, the team at Autoport had a simple but powerful vision: to create a virtual car assistant – a tool that could empower everyday Aussies with everything they need to manage their vehicles more effectively, while also bridging the frustrating disconnect between customers and auto service providers.
“Fast-forward to 2025, and that vision has evolved into a complete automotive ecosystem, now live in two formats: one app for car owners, and one for auto businesses,” Ross said.
“With thousands of Aussie drivers already onboard and a growing number of auto businesses since launching in August, Autoport is rapidly building momentum as ‘the’ digital platform where the auto industry meets its future.
“But what does this mean for you, the hardworking mechanic or workshop owner?”

Let’s talk about the problem first
Before getting into how Autoport solves industry pain points, Ross says they want to first acknowledge the issues you already know all too well:
• No centralised vehicle record system: how many times has a customer walked in with no service history – or worse, a shoebox full of crumpled paperwork?
• Inconsistent scheduling: missed appointments, last-minute reschedules, or the dreaded no-shows.
• Disconnected digital experience: younger, digital-native customers expect app-based communication, online bookings, and fast turnaround.
• Poor lead generation: word-of-mouth is powerful, but it is slow. Google reviews help, but they’re just one part of the story.
• Lack of transparency and trust: customers want to understand what’s being done to their car, and why.
• Communication breakdowns: from missed calls to forgotten follow-ups, too many workshops are losing business due to poor communication.
“Sound familiar? These are the exact pain points Autoport was built to fix,” Ross said.
The Autoport App for Auto Businesses
Autoport is more than just software, says Ross.
“It is a smart business partner. It empowers mechanics and workshop owners with an integrated set of tools designed to modernise your services, boost customer satisfaction, and streamline operations,” Ross said.
These tools are a public business profile, CRM and customer profiles, real-time vehicle report sharing, data-driven insights and dashboard tracking, and auto follow-ups and service reminders.

“With the Public Business Profile, your workshop is digitally discoverable. With a complete public business profile, customers can engage with your business directly through the app, see your services menu, read and leave Google-integrated reviews, and view your contact info and location,” Ross explained.
“The CRM and customer profiles allow you to build long-term relationships, not just one-time transactions, thanks to a full customer database with service history, messaging alerts for promotions or business updates, and online bookings which are automatically tracked and managed.
“Transparency is no longer optional and this is where our real-time vehicle report sharing comes in – whether it is a logbook service, rego inspection, or pre-purchase inspection, the app allows you to generate professional digital inspection reports, shareable in real time – and even exportable as PDFs for record-keeping or resale.
“The app’s performance dashboard provides data-driven insights to track customer engagement, booking data, and more so you can make smarter business decisions. After all, you can’t improve what you don’t measure.
“And if you are tired of chasing customers, you can let the app do it for you – set up automated reminders for upcoming services or rego renewals, ensuring your customers come back and come back on time.”

A win for your customers too
Autoport isn’t just a back-end tool for your shop.
“It is a value-add for your customers, helping you stand out from the competition,” Ross said.
“Imagine being able to offer a virtual garage where customers can manage all their vehicles in one place; service, insurance and rego reminders, with record file storage; under-the-bonnet help, indicator light guides, and service price estimates; and access to a national services directory for roadside help, fuel stations, tyres, and more – building trust, loyalty, and most importantly, repeat business.”

The bigger picture
Aussies spend an average of $12,500 per year keeping their cars on the road – part of a $60 billion automotive industry, supported by more than 60,000 businesses.
“Yet, despite this scale, we’ve lacked a unified, digital ecosystem – until now,” Ross said.
“Autoport connects everyone in that chain: car owners get ease, visibility and trust; and workshops get new leads, better retention and smarter operations.
“This isn’t just a tech trend – it is the future of how auto businesses will survive and thrive in a digital-first world.
“Let’s be honest – change is hard, especially in an industry that relies on reputation, skill and hands-on experience.
“But adopting smart digital tools like Autoport isn’t about replacing that hard-earned expertise – it is about enhancing it.
“The app was co-developed with a Sydney-based workshop. They know the pressures you’re under.
“This isn’t Silicon Valley trying to ‘disrupt’ the industry. It is Aussie mechanics helping Aussie mechanics with tech that is practical, easy to adopt, and genuinely useful.”
Further, Ross says the business version of Autoport gives access to new markets for more exposure, more bookings, and more control.
“With your public profile in the app’s Auto Services Directory, you’re suddenly discoverable by thousands of nearby car owners actively seeking services,” Ross said.
“You’re no longer just relying on foot traffic or Google Maps. You are part of a trusted platform, tailored specifically to the needs of Australian car owners and service providers.

Looking ahead
The Autoport team says it isn’t stopping here either, stating that its vision is to make this platform a household name and the go-to app for anyone in Australia who owns a car.
“And with our deep industry knowledge, relentless innovation, and commitment to delivering real value, we are well on the way,” Ross said.
“We are also proud members of the Australian Automotive Aftermarket Association (AAAA), supporting the network that protects billions in industry revenue and thousands of local jobs.”
Autoport invites you to start your journey today and download the app on the Apple App Store or Google Play. Business app access is granted on weekly/monthly plans.
“Mechanics, it is time to future-proof your business,” Ross said.
“If you’re tired of the constant hustle to attract and retain customers; if you’re overwhelmed by admin, phone calls, and no-shows; and if you want to deliver a better experience while building real, lasting trust, then Autoport is the tool you’ve been waiting for.
“Help your customers make car care easy, and elevate your workshop with great tech.
“Be a part of the future of automotive care in Australia.”

For more information, visit www.autoport.com.au or contact support@autoport.com.au