Pedders has scored highly in the bi-annual Pedders People Survey as employee satisfaction trends upward

Every second year Pedders Suspension and Brakes encourages all people employed within the Pedders Group to take part in the bi-annual Pedders People Survey.
This survey is offered to a vast array of people with different skillsets and specialisations, from franchise owners and franchise staff to senior management and head office employees.
The aim of the survey is to assist Pedders to identify strengths and weaknesses within the group, plus overall satisfaction levels of the ‘Pedders People.’ The results help track group improvement and drive business strategy to allow Pedders to attract, develop and retain great quality people.
The survey covered all states and territories of Australia and even members outside of Australia that are part of the Pedders international network.
Overall, Pedders reports that the results of the survey were very positive, with most of the 13 categories surveyed trending in the upward direction in terms of satisfaction levels over the last few years. Health and Safety was ranked the highest in terms of satisfaction at 92 percent, followed by Customer Service, Company Image, Management Teams and Well Being, which were all around 90 percent satisfaction levels. In nine out of the thirteen categories, Pedders ranked above 80 percent, suggesting the overall satisfaction levels of Pedders’ people is quite high.

In terms of employee engagement, respondents ranked the business at a strong 88 percent. Three quarters of the survey said they would find it difficult to leave Pedders and have high intent to remain in the business, while 81 percent said they are confident they can achieve their career objectives at Pedders.
Out of the survey data, 93 percent of people recommend Pedders products to a family member or friend, and almost all considered the customers when making decisions.
The Pedders product offering also rated highly as people within the business noted that they believed the quality of Pedders parts to be of a high standard with a great warranty offer.
Overall, while there were some areas of weakness identified, the business has committed to improving in these areas and the bulk of the feedback was extremely positive.
Pedders says this data reflects Pedders as a prime location for long-lasting and fulfilling careers in the Australian automotive industry and states the business is proud of the positive culture that exists between Pedders People.

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