The Opus IVS team recently guided a customer through repair of Renault Clio with a vibration issue

IVS 360 from Opus IVS reportedly offers unrivalled diagnostics and live repair guidance support services, to help workshop technicians fix complex vehicles quickly and safely.
All Opus IVS mechanical repair solutions come with live repair guidance from IVS 360 OEM brand-specific master technicians.
Using the DrivePro’s market leading diagnostic software and extensive product knowledge, the IVS 360 team identifies the causes and steps needed to fix vehicle faults.
Customers can quickly and easily request support from the IVS 360 team directly from their DrivePro device or DrivePro Elite Diagnostic Kit.
In real-time, Opus IVS’ experts remote directly to vehicle communication systems to diagnose, programme and calibrate vehicles. It says this eliminates uncertainty, giving workshops the confidence to get the most complex vehicles back on the road safely and fast. 
The Opus IVS team recently guided a customer through the repair of Renault Clio.
Renault Clio 3 symptoms: The customer reported having a Renault Clio 3, 2005 model year, with a vibration, humming sound and judder through the vehicle when stationary. According to the customer, this could be felt in neutral at idle speed through the pedals, dashboard, and seat base. The IVS 360 team supported the customer with the following advice.

Affected vehicles: This issue can affect Renault Clio 3, 2004-2009 (all variants with K9K engines and JA5 and JR5 manual gearboxes), and Modus, 2004-2009 (all variants with K9K engines and JA5 and JR5 manual gearboxes).

Possible causes: The team suggests that a possible cause is that the upper engine mount has failed.

Repair steps: In order for the customer to investigate and repair this issue, the IVS 360 team suggested the following repair steps:

1. Check and confirm the vibration.
2. Whilst sitting in the vehicle, please raise the engine RPM from idle and see if the noise stops.
3. Visually check upper engine mount (see picture).
4. With the help of an assistant, get them to manipulate the mounting by adding pressure to it using a lever bar in the areas shown.
5. If the noise stops or changes in pitch whilst manipulating these areas, you need to remove and check the mounting.
6. If a fault is found, please consider replacing the mounting.
7. Once the new part is fitted, confirm that the symptoms of noise and vibration have been corrected.

Parts required: In order to replace the mounting, as recommended, an upper engine mount (8200140431) is required.
IVS 360 says it provides:
Unlimited support – there are no limits to support requests, so workshops have unlimited access.
• On-demand assistance – request support from our OE-certified Master Technicians when needed.
• Time savings – no more sending jobs to dealers, or wasting time Googling the repair.

For more information on Opus IVS diagnostic solutions and IVS 360, please visit www.opusivs-au.com or contact +61 03 8561 7600 or sales-au@opusivs.com